Managing Challenging Conversations Successfully

Techniques, resources and confidence to get successful outcomes

This is a highly practical, interactive session that focuses on real, school situations specific to the roles and responsibilities of all participants. The session is delivered on-site and will cover challenging situations involving all areas of school including difficult conversations with colleagues, parents etc.

The course content draws on established and reputable models and strategies with a unique framework developed by Gary Edwards from over 30 years of working with schools, academies and the wider public sector.

Key Objectives

From this session, all delegates will have

  • Reflected on previous experiences and identified key learning points
  • A clear understanding of the core components for a successful challenging – conversation
  • Practised using an effective structure for challenging conversations
  • Developed key skills and techniques in managing conversations successfully
  • Identified how to use their learning to ensure successful outcomes

Prior Preparation Work

To ensure all delegates get the best from this training a short pre-course activity is set around reflecting on three key questions related to previous experience of a challenging conversation. Delegates are asked to make some brief, confidential notes that they would feel able to share with others in the session.

Agenda for the Session

  1. Introductions and learning from pre-course work
  2. Understanding the core components of a successful challenging – conversation
  3. A framework for successful challenging – conversations
  4. Successful strategies and techniques including managing emotions
  5. Common problems and other issues
  6. Conclusion and review of learning

Ideally, this programme should be delivered in a half-day to cover all aspects and issues arising but can be provided as a shortened, twilight session if release time is difficult.

Schools and academies are welcome to join up to ensure maximum cost-effectiveness

For further details, including cost please contact Gary Edwards: or 07933 220 183

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